Simply Forms now supports a brand-new Shopify Flow trigger: submission-status-changed — giving you powerful new ways to automate workflows when a submission moves through your process.
Every submission starts with default statuses like new, open, and close, and merchants can fully customize statuses to match their business. Now, whenever that status changes, Shopify Flow can step in and run automations automatically.
This unlocks Simply Forms as not just a form builder — but a lightweight ticketing and workflow automation system.
💡 What You Can Build with It
Use status changes to represent workflow stages like approvals, fulfillment, escalation, or review — then automate each step with Flow.
✅ Approval Workflows
When a submission moves to Approved:
- Send a confirmation email
- Notify your internal team
- Create a draft order
🚨 Ticket Escalations
When a submission moves to Escalated:
- Send an urgent Slack message
- Alert a manager
📦 Fulfillment & Operations
When a submission is marked In Production:
- Notify your operations team
- Kick off fulfillment tasks
⏰ SLA-Style Reminders
When a submission becomes Processing:
- Wait 24 hours
- If it’s still not closed, send a reminder to your team
🔁 Reopened Tickets
When a closed submission is reopened:
- Notify your support team
- Remove “resolved” customer tags
📊 Reporting & Tracking
When a submission reaches Completed:
- Add the record to a spreadsheet
- Update reporting dashboards
⚠️ Important Payload Changes for Existing Triggers
To keep terminology consistent across Simply Forms and Shopify Flow, we’ve also updated some field names in the payloads of existing triggers:
Affected triggers:
form-submitted-by-existing-customerform-submitted-by-new-customerform-submitted-by-unknow-customer
Field name changes:
recordId→submissionIdformData→submissionformUrl→submissionUrl
If you are currently using these triggers in your store, please update your Flow definitions accordingly to avoid disruptions.
✨ Why This Matters
Statuses become your workflow stages. Flow becomes your automation engine.
Together, they let you build real business processes directly inside Shopify — from intake to resolution — without writing code.