How to Auto-Fill Customer Information in Shopify Forms

Customer Profile Autofill in Simply Forms automatically fills mapped form fields with information from a logged-in customer’s Shopify profile.

Instead of asking returning customers to enter information such as their name, email, phone number and address every time they submit a form, Simply Forms can use the information Shopify already has for that customer.

What Customer Information Can Be Auto-Filled?

Simply Forms uses Customer Field Mapping to connect your custom form fields with Shopify customer information. For example, you can map fields for:

• First name
• Last name
• Email
• Phone
• Address

When a logged-in customer opens the form, Simply Forms can automatically populate the mapped fields with information from their Shopify customer profile.

This can be especially useful for forms that require address information, since customers don’t need to repeatedly enter their contact and address details.

You can still use your own field labels and form design. Customer Field Mapping simply tells Simply Forms which fields correspond to Shopify customer data.

Why Auto-Fill Customer Information?

Customers often submit more than one form during their relationship with a store—for example, contact requests, product registrations, service requests, or post-purchase requests.

Requiring customers to enter the same basic information every time adds unnecessary work.

Customer Profile Autofill helps make these forms faster and easier to complete by pre-filling information the store already knows about the logged-in customer.

How Does Customer Profile Autofill Work?

First, configure Customer Field Mapping in Simply Forms so the app knows which custom form fields correspond to Shopify customer fields.

When a logged-in customer visits the form, Simply Forms retrieves the corresponding customer information and fills the mapped fields automatically.

New visitors who aren’t logged in start with empty fields and can enter their information normally.

What About New Customers?

Customer Profile Autofill uses information from an existing Shopify customer profile, so a new visitor won’t have profile information available to pre-fill.

However, Simply Forms also supports Customer Auto-Registration. When a guest submits a properly mapped form, Simply Forms can create a Shopify customer profile from the submitted information.

When that customer returns and signs in later, Customer Profile Autofill can use the information from their customer profile.