Post-purchase forms often ask customers for an order number before they can submit a service request, warranty claim, return request, or product support request. This creates unnecessary friction because customers may need to search their account or email before completing the form.
With Simply Forms, merchants can build a customer-aware Shopify post-purchase form that automatically shows a logged-in customer’s previous orders. By combining Order Select, Conditional Logic, and auto-fill for logged-in customers, customers can select an order, provide only the additional information needed, and submit their request more quickly.
In short, the workflow is:
Customer signs in → Selects an order → Answers relevant questions → Submits the request
Let Customers Select an Order Instead of Typing an Order Number
The Order Select field in Simply Forms displays a logged-in customer’s previous Shopify orders in a dropdown.
Instead of asking: What is your order number? the form can let the customer select the relevant order directly from their order history.
For merchants, the selected order also makes it easier to identify the purchase associated with a customer’s request and follow up efficiently.
Tip: Order Select works with logged-in customers because their identity is needed to retrieve their previous orders. Consider adding a sign-in prompt to forms that use Order Select.
Handle Purchases from Amazon, Retailers, or Other Sales Channels
Not every post-purchase request relates to an order placed directly through your Shopify store. For example, a customer may have purchased your product through Amazon, another marketplace, or a retailer. In that case, the order won’t appear in their Shopify order history.
Simply Forms can handle this scenario by combining Order Select with Conditional Logic.
Add an Other option to the Order Select field. When the customer selects Other, Conditional Logic can reveal an additional field where they can enter an order number or other purchase information manually.
If needed, you can also show another field such as Where did you purchase it?
This allows the same post-purchase form to support both Shopify orders and purchases made through external retailers or marketplaces.
Auto-Fill Customer Information to Reduce Repetitive Data Entry
For logged-in customers, Simply Forms’ auto-fill capabilities can pre-populate customer information the store already knows, such as name, email, phone number, and more.
Combined with Order Select, a typical post-purchase request becomes simple:
- Customer signs in — known customer information is automatically filled in.
- Customer selects an order — previous Shopify orders appear in Order Select.
- If the purchase isn’t listed — the customer selects Other and provides the purchase information manually.
- The form asks only relevant follow-up questions based on the customer’s selections.
- Customer submits the request.
This reduces unnecessary typing while helping merchants receive more complete and structured information.
What Types of Post-Purchase Forms Can Use This Workflow?
The same customer-aware workflow can be used for many post-purchase scenarios, including:
- Service request forms — identify the order or product that needs service.
- Warranty claim forms — collect the related purchase and warranty details.
- Product support forms — connect a support question with a previous order.
- Return request forms — let customers identify the order containing the product they want to return.
- Repair request forms — collect purchase details before asking about the problem.
- Replacement request forms — identify the original purchase and collect the reason for replacement.
The exact questions can change for each use case, while the underlying workflow remains the same.
Why Use a Customer-Aware Post-Purchase Form?
A good post-purchase form should avoid asking customers for information your store already knows. With Simply Forms, merchants can create a workflow that:
Recognizes the customer → Shows their orders → Auto-fills known information → Asks only relevant questions → Provides a fallback for external purchases
The result is less friction for customers and better-structured information for merchants.
FAQ
Can a Shopify form automatically show a customer’s previous orders?
Yes. Simply Forms provides an Order Select field that can display previous orders for a logged-in customer, allowing them to select an order instead of manually entering an order number.
What happens if the customer purchased the product somewhere else?
You can add an Other option to Order Select. With Conditional Logic, selecting Other can reveal additional fields for an order number, retailer, marketplace, or other purchase information.
Does the customer need to log in to use Order Select?
Yes. The customer needs to be identified so their previous orders can be retrieved. Adding a sign-in prompt can help guide logged-out customers before they complete the form.
Can customer information be filled in automatically?
Yes. For logged-in customers, Simply Forms can auto-fill mapped customer information such as name, email, phone number and address, reducing repetitive data entry.
What forms can use Order Select?
Order Select is useful for forms related to previous purchases, including service requests, warranty claims, product support, returns, repairs, replacements, and other post-purchase requests.
Learn More
To build this workflow, explore these Simply Forms features and guides:
Order Select Field for Faster Support & Warranty Forms
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