Simply Forms supports file and image uploads, allowing customers to attach photos, screenshots, documents, and other files directly to Shopify forms.
File uploads are useful for forms such as warranty claims, product issue reports, service requests, custom orders, and other workflows where customers need to provide supporting files.
What Can Customers Upload?
Simply Forms provides File Upload and Camera form elements for collecting files and images.
The File Upload element lets customers select and attach files from their device.
The Camera element is designed for image uploads, making it convenient for customers to select a photo from their device, or take a photo, especially on mobile.
For example, you can let customers:
- Upload photos of a damaged product for a warranty claim
- Attach screenshots when reporting a problem
- Upload reference images for a custom order
- Attach documents to an application or request
Make File Uploads Easier with a Large Upload Area
Both Camera and File Upload elements support a Large Upload Area layout.
Instead of relying on a small upload control, the larger area makes it more obvious where customers can add their files. It provides a clearer upload experience on both desktop and mobile devices.
You can enable the Large Upload Area while configuring the Camera or File Upload element in the Simply Forms form builder.
How Do Merchants View Uploaded Images and Files?
After a customer submits a form, merchants can view the uploaded images and files along with the rest of the submission data in Shopify Admin.
Open the submission detail page to review the customer’s answers and attachments in one place.
- Images can be previewed directly on the submission detail page, so you can review them without downloading them first.
- Other uploaded files can be downloaded from the submission detail page when you need to open or save them locally.
For example, when a customer submits a product issue or warranty request with photos, you can review the customer’s information and preview the product images together on the same submission detail page.
See File and Image Uploads in Action
👉 Watch the video to see how it works and start using it in your forms.
If you have any questions or need help getting started, feel free to reach out through the in-app live chat or visit the Simply Forms Help Center.
FAQ
Can customers upload files through a Shopify form?
Yes. Simply Forms provides a File Upload element that lets customers attach files directly to a form submission.
Can customers upload images or photos?
Yes. You can use the Camera element to collect images from customers, including photos taken or selected from their mobile devices.
What are file uploads useful for?
File and image uploads are useful for warranty claims, product issue reports, custom order requests, applications, customer support, and other forms that require supporting files.
Can I make the upload area larger?
Yes. Simply Forms provides a Large Upload Area option for Camera and File Upload elements, making the upload control easier for customers to identify and use.
Where can merchants view customer-uploaded files?
Merchants can access uploaded files from the submission detail page in Shopify Admin. Images can be previewed directly on the page, while other uploaded files can be downloaded for viewing or further processing.
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